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Orders and Refunds

Every sale is saved as an order. From Orders you can find a sale, see what was sold and how it was paid, and refund it.

Find an Order​

  1. From the Dashboard, go to Orders. The Paid tab lists the completed sales.
  2. Use Search to find an order by ID or user.
  3. For more criteria, click More filters. In Advanced filters you can filter by Status, Payment method, Date range, Min total and Max total, and sort by date or total. Click Apply, or Clear to remove the filters.

See an Order's Details​

Click Details on an order. Order details shows the user, status, payment method, total, discount, tip and date, plus each product with its quantity, unit price and subtotal. Bitcoin orders also show the payment hash, and bank transfers the Reference #.

Refund an Order​

You can refund a paid order if your role has the Refund orders permission (see Users and Roles). A refund restores the products' stock and marks the order as refunded.

  1. Open the order's Details and click Refund.
  2. Complete the refund for the payment method of the order, as explained below.
  3. Click Process refund.

Bitcoin (Lightning)​

The window shows the Amount to refund in sats. Ask the customer for a Lightning invoice for exactly that amount, paste it in Customer Lightning invoice and process the refund. Ambrosia pays the invoice from your wallet.

Cash​

Enter the Cash given to customer. Process refund is enabled only when it matches the Amount to refund, so the Difference is zero.

Card and Bank Transfer​

Ambrosia only marks the order as refunded: return the money from your card payment platform or your bank first. Then check I already processed this refund on my card payment platform and process the refund.

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Cash refunds count in the shift's cash. When you close the shift, they're subtracted from the expected total (see Shifts).